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Returns and warranty.

What happens if your machine is not right for you, or stops working. Simple terms, written for people who run a counter.

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30-day returnsNo questions asked
12-month warrantyOn all hardware
48-hour swap-outsFor faulty units
In plain wordsReturns at a glance
  • Return any bought hardware within 30 days for a full refund.
  • Faulty within 12 months? We repair or replace it.
  • Rented units are swapped within 48 hours, always.
  • Fees already paid on sales are not refundable.
Last updated 4 November 2026Version 1.0
Nomad Studio SA (Pty) LtdLast updated 4 November 2026

0130-day return

If you bought hardware and change your mind, return it within 30 days of delivery for a full refund of the hardware price. It must be complete, with its charger and box, and not damaged.

02How to return

  • Email support@zalipos.co.za with your order number.
  • We send a free courier collection label.
  • Your refund is paid to your original payment method within 7 working days of us receiving the unit.

0312-month warranty

All Zali hardware carries a 12-month warranty against defects in materials and workmanship from the date of delivery. Your rights under the Consumer Protection Act, including the six-month implied warranty of quality, apply in addition where you qualify.

04Swap-outs

If a unit under warranty, or any rented unit, stops working, we send a replacement set up with your data, usually within 48 hours, and collect the faulty unit at the same time.

05What is not covered

  • Damage from drops, liquid, or power surges.
  • Wear to screens and casings from normal use.
  • Units opened or repaired by anyone other than Zali.
  • Loss or theft.

06Transaction fees

Fees already charged on card sales are not refundable when hardware is returned, because the sales were processed and paid out.

07Contact

Support is available seven days a week, 08:00 – 21:30, at support@zalipos.co.za or 069 795 6372.

This document is a working template prepared for Nomad Studio SA (Pty) Ltd. Have it reviewed by a qualified South African attorney before the site goes live.